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Innovation Automotive Limited Legal Policy

Innovation Automotive Limited Privacy Policy

Our contact details

Introduction

Innovation Automotive Limited respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect, store and use personal information, and tells you about your privacy rights and how the law protects you.

The data we collect about you

Depending on the nature of our relationship with you, we will need to collect certain categories of data. We will only collect data which is necessary in the circumstances. We will collect the following categories of data:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth, gender and driving licence details
• Company Data includes job title, company name, company address, phone and fax number, relationship with Innovation Automotive Limited
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Vehicle Data include vehicle ownership, vehicle purchase intention details.
• Financial Data includes bank account and payment card details.
• Vehicle Finance Data includes residence history, employment history, nationality, number of dependants, salary, number and type of credit cards, monthly outgoings and credit/debit card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences

How your personal data is collected

We collect personal data about you in several ways. This will include through direct interactions with you (email, telephone or visit to our demonstrator hubs or premises); through purchase of our products or services; through our website. Most of the personal information we process is provided to us directly by you for one of the following reasons:

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting dpo@innovationautomotive.co.uk
• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.
• We need it to perform a public task.

Third parties

We will never sell or pass your personal data to organisations not connected with our business. We may disclose your information to our business partners and to third parties who provide services on our behalf, which necessarily involve processing data.

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking :

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics :
All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking :
All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

How we store your personal information

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities.

Your data protection rights

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at @ if you wish to make a request.

Changes to this policy

This policy is effective from 6th August 2021. From time to time we may make changes to this privacy policy statement to reflect any changes to our privacy practices in accordance with changes to legislation or best practice.

How to complain

If you have any requests or queries regarding our use of your personal data, please contact our Data Protection Officer (David Ramsey) by e-mail at dpo@innovationautomotive.co.uk or by writing to Data Protection Officer, Innovation Automotive Limited, First Floor, Unit 102 Cirencester Business Park, Love Lane, Cirencester, Gloucestershire, GL7 1XD.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0333 006 4637

ICO website: https://www.ico.org.uk